Quality Management and Policy

Satisfaction of our customers is a key indicator for quality of our work. For that reason our services are provided in accordance with relevant legislation and requirements of normative documents and based on the principles of impartiality and independence.

Customer’s view about our ability to meet their expectations for services is a key factor, which creates the Institute’s image as a reliable partner.

Handling and analysis of incoming proposals and complaints are directed to improve quality of Institute’s work and to achieve loyalty of our customers.

Handling of proposals and complaints is based on the procedure developed especially for this purpose.

To express gratitude, suggestions and complaints you can:

  1. write a free form application  kvalitate@bior.lv , bior@bior.lv
  2. to fill in a questionnaire; 
  3. call us (phone: +371 67808973; +371 67620526)


All incoming suggestions and complaints are registered in the “register of suggestions and complaints” and reviewed after the degree of urgency as soon as possible.

If the client wishes to receive a written reply, it shall be noted in the application form.

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